Gainsight Taps Erica Kuhl, Adds ModerateKit to Realize Next Era of Community Read More

Meet the community platform customers love

Create a single community destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.
A cheerful woman forms a heart with her hands, smiling in front of a digital dashboard. Around her are floating UI elements and two people, highlighting the vibrant connections in customer communities on an interactive online platform.

Fueling Growth Through Communities Around the Globe

Empower Your Customers to Self-Serve with Community.

Bring your self-serve resources and product best practices together in a single location to create powerful, personalized customer experiences that drive adoption, retention, and engagement.

A graphic showing three diverse individuals beside text bubbles. One bubble labeled "Feedback" with emoji reactions, another labeled "Idea" with 13 likes, and a third labeled "Release notes" with 2 notifications. Lines connect the elements.

Take customer engagement to the next level with a lively community built to connect B2B users, share helpful tips, and get inspired.

Give customers easy access to all relevant knowledge, updates, and best practices by offering highly contextual content right inside your product.

Transform your traditional support portal into a frictionless self-service experience powered by your help content and user-generated content.

Build a more customer-centric product by centralizing all your customer feedback, collecting product ideas, and sharing insights with your team.

Keep customers informed and updated about new product developments, releases and updates to your roadmap.

Foster more meaningful relationships by creating interest-based user groups and promoting customer events.

The Next Generation of AI-Driven Community Moderation

Gainsight + ModerateKit brings cutting-edge AI moderation and engagement capabilities into the industry’s most powerful community platform.

Analytics

Robust Community Insights That Demonstrate ROI

Track community activity and watch as your community gives you real-time insights into product satisfaction, self-service resolution, engagement, and more! Connect community data to your Gainsight Customer Success for a complete 360° view of customer health.

A user dashboard displaying analytics for May 6, 2022, to June 8, 2022. It highlights customer metrics with total users (1495) and new registrations (51), accompanied by a bar graph. Top community members are listed with details on posts, replies, and likes received.

Integrations

Create Unparalleled Customer Experiences with Powerful Integrations

Simplify how customers find answers by integrating your tech stack and leveraging federated search making it easy to find content from other systems directly in your hub.

A diagram resembling a solar system with a central "G" logo surrounded by orbits. Each orbit contains various tech company logos, including Zapier, Salesforce, Slack, Mixpanel, and others, representing integration or collaboration within thriving customer communities.

Customer value realization sits at the nexus of our relationship with our customers. Thanks to Gainsight, we’ve made it easier for customers to do business with us. We nurture and empower them with information and education, and then we cultivate advocacy that will drive us forward.

Bart Hammond
Chief Customer Officer, Drift

Discover the community platform that keeps your customers coming back for more.

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